"4 Life provides high quality training that is tailored to our business needs and delivered in a relaxed and friendly manner with all first aiders leaving with a high level of confidence."

Julie Martin, Fosters Group Ltd

Customer Feedback Policy

Effective Date: July 2005

Policy No: 001

Policy Statement

4Life Pty Ltd is committed to providing the highest quality first aid education and services and values customer and participant feedback.
4Life Pty Ltd staff will ensure that customers and participants have the opportunity to provide feedback by the following methods:
Every participant will be offered a participant feedback form
A sample of corporate customers shall be research annually.
The preceding activities will help ensure that 4Life Pty Ltd has access to feedback and insights about our business with a view to identifying opportunities for improvement.

 

Procedure

Training Courses

  1. Ensure that all participants are provided with a 4Life Pty Ltd Participant Feedback Form at the completion of each training course
  2. Collect and return all feedback forms to Head Office
  3. The Director of Operations will ensure that all forms are examined and entered into the data base
  4. On a quarterly basis, the Director of training will review aggregated responses and qualitative feedback and consider change to 4Life Pty Ltd training operations.